Playful Princess Parties
                        ( A New Jersey based business)
                  Frequently asked questions and policies
                                                    908-829-4433 www.playfulprincessparties.com
 
  
 When is my deposit due?           
Your deposit is due at the time of booking the party. We require a minimum $75.00 non-refundable deposit in order to make your Party Reservation. A $100 deposit for any package over $200.00. After receipt of your deposit, we will contact you via email to confirm your reservation. We accept all major credit cards and debit cards through PayPal. We cannot promise any Party Entertainment Package without a deposit.

 

Preparing Your Party - After You've Booked Questions
 When do I pay the balance?
 The day of the party before the entertainer starts. Please have your payment for the party ready upon our arrival in Cash.

Can the adults at the party participate in the activities?
A Parent can be with their child and assist the child in the activity. We are a children entertainment company, therefore all the services are for children only. It is against our policy to provide any adult forms of entertainment.

When should I have my guests arrive?
If you can, please have the guests arrive 30 minutes prior to our entertainer start time. This way, when the entertainer arrives, they can start on time.
Keep in mind that the entertainer may need to be at another party after yours and any delay would delay her next party.


 How will my party be confirmed?
We will call you at least 3 days prior to your scheduled party to confirm all the details with you, including your RSVPs.  We will need a final head count: Your bill will be based on your final head count that you provide when you finalize your event.  This does not apply to the Princess Character Parties.


When do you need to know my RSVPs?
We need to know your final count when we call you 3 days prior to your party to confirm. Adding on last minute RSVPs cannot guarantee them a dress-up set or stuffed animal etc., however we will try our hardest to accommodate all requests.  
 If your birthday party is scheduled on a Saturday or Sunday, then the last day to make any changes to your birthday party (add guests or subtract guests) would be the Wednesday morning prior to your event.  We will not be able to make any changes after 12:00 pm on Wednesday.




What age counts in my RSVPs?
If you think the child will participate in having either face painting, make-up, tattoo, dress up or build a bear you should count them. If you know they will want to participate in the dress up party you should count them. Additional add on time is $50.00 per 30 minutes.

Are there any other additional fees I should expect above and beyond the package rate?
A Travel fee of $50.00 will be incurred for parties further than 75 minutes outside of Hillsborough, NJ and $75.00 for parties further than 100 minutes. We use google maps to determine this.
Parking fees are to be reimbursed by the client.

What is your cancellation policy?
We will reschedule your party only in the event of your child's illness, inclement weather, or conditions that arise that are beyond our control.

Can I make changes to my party?
 We do not promise to make any changes to your party after our 12:00 pm Wednesday dead line the week of your party. If it is possible then there will be a $25.00 charge per change.  If you have left a message or sent an email, please do not assume that we will be able to accommodate your request (Does not apply to the Princess Character Parties).


What type of set up do you require?
Wide open space is best for our entertainment portion. We will need some space to display our photo backdrop.  It is the clients’ responsibility to provide all the necessary tables and chairs.


What happens if bad weather arises or another emergency?
We use www.weather.com as a guide for bad weather.
If it is not advised to travel in cases of a "blizzard warning" or "storm warning" we will not travel, however, we will work with you to re-book a better time.
In case of a "weather advisory' or "winter storm watch" we will contact about any possible changes in the party details.


Day of the Party - Entertainment Questions


What should I expect when the entertainer arrives?
The entertainer will arrive approximately 10 minutes prior to the start of your party. This is to set up the music and photo backdrop.
For Dress Up Parties and Build a Bear Parties the entertainer will arrive 20 minutes prior to your party start time.

Is your make-up and  face painting safe for children?
We strive to not only make your party as enjoyable and memorable as possible, but we pay close attention to ensuring we also  provide the safest environment for your children.
All of our make-up and face paint is hypoallergenic and a high quality grade.
We are not liable however, for any allergic reaction that may occur.

What should I expect with the entertainment?
Playful show- stopping fun!
We provide our own professional pa system and microphone so your entertainer and our child friendly music  can be heard throughout your party.


What if I want my entertainer to stay longer?
If our day's schedule allows, we will gladly accommodate such a request. The additional fee will be $50.00 for each 30 minutes.

What do you recommend as a gratuity for my entertainer?
10% - 20% of the base rate would be greatly appreciated.


 

If you have any other questions please give us a call.


PLEASE BE ADVISED THAT PLAYFUL PRINCESS PARTIES ASSUMES NO RESPONSIBILITY OR LIABILITY FOR ACCIDENTS OR DAMAGES CAUSED DURING YOUR PARTY, TO YOUR GUESTS, OR TO YOUR PROPERTY. YOUR ENTERTAINER WILL DO HER ABSOLUTE BEST TO ENSURE SAFETY; HOWEVER LIABILITY WILL BE THE RESPONSIBILITY OF THE CLIENT.

Susyn Timko Music LLC